Scheduling & Reservations: Advance reservations are a breeze - just complete the Reservation Form and send. You will receive a confirmation from a Adventure Center agent within 48 hours. We will call you to finalize the booking. When you arrive, your boarding passes to each Adventure will be waiting for you! You can also BOOK NOW by calling our office 340-774-2992. A tour agent will be more then happy to assist you with booking excursions.
Cancellation: Certain tours and excursions operate on minimum and/or maximum numbers of participants. For this reason, there is a 24-48 hour notice of cancellation policy for refund privileges on all activities except for Golf, Tramway and Coral World, which are non-refundable.
Pricing: Prices are subject to change without notice. All tours are subject to availability and do not include transportation costs. Many tours depart from the hotel dock, eliminating the need for transportation.
Waivers: Per Marriott Frenchman’s Reef Resorts and Resort Adventure Centers, Inc., risk management, participants may be required to sign a release form depending on the tours they are participating in.
Scheduling & Reservations:
Cancellation: Booked events require anywhere from two weeks to thirty days notice of cancellation to qualify for refund of the deposit. Admission tickets to Coral World Marine Park and the Paradise Point Skyride are non-refundable.
Guarantees & Minimums:
Risk Management:The concept of risk management has been an operational priority with the Adventure Center from the beginning and has resulted in an accident free record to date. Our original business, Underwater Safaris, Inc., provides snorkeling and scuba diving activities for cruise ship passengers and resort guests and has been employing these policies for over twenty years without one single incident. Of all our accomplishments, it is of this that we are the most proud.
Risk management as it applies to these recreational activities means anticipating problems in advance and eliminating any procedures that may allow something to go wrong, conducting periodic reviews of operations, having a constant eye towards safety and making sure that the best possible insurance coverage is in place at all times from all affiliated tour operators as well as our own. Monitoring the condition of the vessels, vehicles and equipment of our sub contractors is also an essential element of our risk management program in addition to verifying business licenses, captains’ licenses, etc. Our comprehensive drug use and abuse policy of testing and providing drug use and abuse education to all crewmembers on our vessels is a major ingredient in our efforts to minimize the risks of these activities. We are the only operator we know of that insists on this scope of a drug testing program, and even though it costs significantly to do so, we feel the extra margin of safety it affords, is well worth the effort and expense.
Waivers: Per Marriott Frenchman’s Reef Resorts and Resort Adventure Centers, Inc., risk management, group members may be required to sign a release form depending on the tours they are participating in.